HCP Case Manager - Aged Care South Sydney

Location: Sydney
Area: Southern Suburbs & Sutherland Shire
Worktype: Full Time
Salary: $80,000 - $85,000 per annum

The Organisation
Our client is an established Aged Care Service provider looking for professional case managers . Engaging with and caring for customers to ensure their needs and expectations are being met as the HCP Case Manager. 

   This role will involve;

   You will be completing a wide range of tasks such as;
  • Delivering excellent customer service on a daily basis
  • Working with people with older people to get services in the home and community.
  • Handling customer enquiries effectively and in a timely manner
  • Assessment of customer needs, care plans and budgeting
  • Create meaningful care plans that are person-centred
  • Building rapport with customers and their families
  • Risk assessments and risk minimisation strategies
  • Safe working procedures to be implemented.
  • Implement the organisation’s policies, procedures and work processes to ensure high quality of care for customers.
  • Have quality and value control that ensures all standards are met
  • Respond to customer complaints
  • Respect the privacy and dignity of all participants


The requirements for this role include;
  • High knowledge and understanding of the aged care sector specifically HCP and CHSP 
  • Working knowledge of consumer-directed care and person-centred practices.
  • Ability to create person-centred plans within budgets
  • Assessment and reviewing experience of individual customer needs, developing care plans and working within program guidelines.
  • Experience developing and managing individual budgets.
  • Experience in risk assessments and risk minimisation strategies
  • Problem-solving skills and the ability to leverage networks
  • High level of verbal and written communication skills including  computer literacy skills
  • Leadership skills and proven relationship management skills with internal and external stakeholders
  • Ability to work effectively, efficiently and accurately and prioritise workloads
  • A tertiary qualification within Aged Care is desired . 
  • Drivers License and own car is essential 


Additional Information 
  • A number of probity checks are required including holding a current working with children and undertaking a National police checks.
To apply hit APPLY NOW as we will be shortlisting for this position soon.

To find out more about the role please email Paula at paula@abrs.net.au 

Contact: 02 9218 2428
Date Posted: 12/02/2021 12:30 PM

Apply now