HCP Case Manager - Aged Care South Sydney
Location: SydneyArea: Southern Suburbs & Sutherland Shire
Worktype: Full Time
Salary: $80,000 - $85,000 per annum
The Organisation
Our client is an established Aged Care Service provider looking for professional case managers . Engaging with and caring for customers to ensure their needs and expectations are being met as the HCP Case Manager.
This role will involve;
You will be completing a wide range of tasks such as;
The requirements for this role include;
Additional Information
To find out more about the role please email Paula at paula@abrs.net.au
Our client is an established Aged Care Service provider looking for professional case managers . Engaging with and caring for customers to ensure their needs and expectations are being met as the HCP Case Manager.
This role will involve;
You will be completing a wide range of tasks such as;
- Delivering excellent customer service on a daily basis
- Working with people with older people to get services in the home and community.
- Handling customer enquiries effectively and in a timely manner
- Assessment of customer needs, care plans and budgeting
- Create meaningful care plans that are person-centred
- Building rapport with customers and their families
- Risk assessments and risk minimisation strategies
- Safe working procedures to be implemented.
- Implement the organisation’s policies, procedures and work processes to ensure high quality of care for customers.
- Have quality and value control that ensures all standards are met
- Respond to customer complaints
- Respect the privacy and dignity of all participants
The requirements for this role include;
- High knowledge and understanding of the aged care sector specifically HCP and CHSP
- Working knowledge of consumer-directed care and person-centred practices.
- Ability to create person-centred plans within budgets
- Assessment and reviewing experience of individual customer needs, developing care plans and working within program guidelines.
- Experience developing and managing individual budgets.
- Experience in risk assessments and risk minimisation strategies
- Problem-solving skills and the ability to leverage networks
- High level of verbal and written communication skills including computer literacy skills
- Leadership skills and proven relationship management skills with internal and external stakeholders
- Ability to work effectively, efficiently and accurately and prioritise workloads
- A tertiary qualification within Aged Care is desired .
- Drivers License and own car is essential
Additional Information
- A number of probity checks are required including holding a current working with children and undertaking a National police checks.
To find out more about the role please email Paula at paula@abrs.net.au
Contact: 02 9218 2428
Date Posted: 12/02/2021 12:30 PM
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