Engagement Support Officer -Home Care Package

Join an organisation committed to making a positive difference in the lives of others.
Be part of a team committed to supporting people who are blind or have low vision to live the life they choose and strive for their inclusion in all areas of society.
  
This role will involve;
As Engagement Support Officer, you will be responsible for promoting and raising the profile of a leader company in  Home Care Packages programs to the communities and potential stakeholders. In this role, you will also:

• Promote Home Care Packages as a flexible, consumer-directed program that assists their clients to stay at home as long as possible and meet their care needs – including outbound calls, inbound queries etc.
• Develop and demonstrate extensive knowledge of our client services
• Answering and follow up on all enquiries from prospective Home Care Packages clients and their families to ensure satisfactory outcomes for all stakeholders

The requirements for this role include;

• Advanced customer service skills (written and verbal)
• Thorough understanding of the fees and charges applicable to Home Care Packages
• Well-developed prioritisation and organisational skills with the ability to meet deadlines and attend to multiple tasks
• Tertiary qualifications in social work, community services, nursing, allied health, disability or related fields.

Additional Information 

• A number of probity checks are required including holding a current working with children and undertaking a National police checks.

To apply hit APPLY NOW as we will be shortlisting for this position soon.

For a confidential discussion OR to find out more about the role please call Jes on 0478 577 360 or 02 9218 2428.
 

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