Senior Operations Officer

Location: Sydney
Area: Parramatta & Western Suburbs
Worktype: Full Time
Salary: $75,000 - $85,000 per annum

Our Client is currently seeking a Senior Operations Support Officer on an initial 3-month temporary to a permanent contract, to assist in maintaining Housing operations.
This role will involve;
  • Support contractual obligations as a social housing provider and implementation of internal strategy, policy and procedures.
  • Drive Key Performance Indicators, ensuring they are consistently met, provide oversight and early intervention of complex tenancy issues and where required manage a small portfolio of complex tenancies.
  • Provide high-quality customer service, ensuring clients are assisted to meet individual needs.
  • Develop and contribute to a range of reports and analyses for internal and external use.
  • Ensure all external and internal compliance requirements for Asset and Tenancy management.
  • Assist with carrying out property inspections (i.e., 8-week inspections) as needed and complete required documentation
  • Review and monitor Key Performance Indicators (KPIs) such as arrears, property care, neighbourhood disputes, anti-social behaviour, and vacant property processes in line with Policy & procedure.
  • Assist the Regional Asset Manager in managing contractor performance to deliver quality maintenance works while ensuring a constructive ‘one team’ approach.
  • Management of complex tenancies whilst they are at risk, including participation in a range of case coordination activities to facilitate early intervention and support planning for clients with housing and support needs.
  • Provide on-the-job coaching and mentoring to Housing Officers to ensure specific tenant needs are understood and appropriate services are delivered.
  • Build and maintain effective working relationships with external stakeholders and other professionals as required.
They are looking for candidates with; 

  • Minimum of 2 years of solid experience as an Operations Officer
  • Solid understanding of the community housing sector and the needs of social and affordable housing tenants
  • Understanding trauma-informed practice in the context of vulnerable people on low incomes
  • Competent in using computer packages such as Office including Word, Excel and Outlook
  • Experience in or willingness to learn about lodging data to government agencies
  • Knowledge of the community housing sector
  • Demonstrated high level of interpersonal and communication skills, both written and verbal
  • Satisfactory Criminal Record Check and Working with Children Check
  • Flexibility and adaptability to work according to client needs and respectfully with all clients

The requirements for this role include;
  • Need for personal resilience and ability to work in diverse communities
  • The large diversity in roles requiring adaptability and strong agility
  • Frequent interaction with tenants in domestic settings can lead to a high rate of mandatory reporting to government agencies - this can create stress for management and staff
  • Ability to focus on detailed requirements of daily tenancy and property management while being mindful of the long-term project plan and goals
  • Ability to be flexible, open and cooperative with a range of internal and external stakeholders

Additional Information 

  • A number of probity checks are required including holding a current working with children and undertaking a National police check.
Why partner with abrs to secure your next role?  
Our values aren’t just things we believe in. They’re our entire foundation.
They’re the very reason we exist, and the reason we’ve returned every single cent of profit we’ve earned to charity.
Abrs is Australia’s only charity-owned not-for-profit recruitment agency with 100% of our net revenue returned to fund programs that assist children, youth and families.

When you engage with abrs to secure your next career move you are participating in an ethical recruitment process that funds programs in the charity space.

Choosing abrs means you are helping us to help some of the most disadvantaged in our communities

To apply hit APPLY NOW as we are shortlisting for this position NOW.
For a confidential discussion OR to find out more about the role please call Emelene Longfield on 

Contact: 02 9218 2403
Date Posted: 21/09/2022 04:48 PM

Apply now